Frequently Asked Questions
Find answers about HOB Cosmetics orders, delivery, payments, products, returns, salon purchases, and your account.
Choose a product, select any required options, add it to your bag, and proceed to checkout. Enter or select your delivery address, review the order summary, and complete payment.
Orders are normally dispatched within 5 business days after payment confirmation. Delivery time depends on the destination, courier availability, holidays, and serviceability.
Tracking details are shared after courier pickup. Signed-in customers can also open My Account and select Order History to review their current and previous orders.
Yes. Open My Account and select My Address to add, edit, or choose a saved address. Contact support immediately if an address must be changed after placing an order.
Available methods are displayed securely during checkout and may include UPI, net banking, cards, wallets, or other gateways enabled for your delivery location.
Check My Account and Order History before attempting another payment. If no order appears, contact support with the payment reference so the team can verify the transaction and help avoid a duplicate payment.
Opened or used cosmetics and personal-care products cannot normally be returned for hygiene reasons. Report damaged, defective, expired, leaking, or incorrectly supplied products to [email protected] within 48 hours of delivery with photographs and your order number.
Review the product description and usage information on the product page. For professional recommendations or shade assistance, contact the HOB Cosmetics support team before ordering.
Yes. HOB Cosmetics supports salon and professional-volume enquiries. Use the Contact Us form with the required products and quantities so the team can assist with availability and commercial details.
Sign in and select the heart icon on a product to save it. Your saved products remain available on the Wishlist page and can be moved to your bag when you are ready.
Use the Contact Us form or email [email protected]. Include your order number and registered contact details when asking about an existing order.