Shipping & Returns
Shipping Policy
HOB Cosmetics delivers professional salon, hair care, skincare, makeup, and beauty products across serviceable locations in India.
Orders are normally dispatched within 5 business days after payment confirmation. Delivery time may vary depending on the destination, courier availability, public holidays, weather, or other circumstances beyond our control.
Once an order is dispatched, tracking information will be sent to the registered email address or mobile number. Customers are responsible for providing a complete and accurate delivery address.
Damaged or Incorrect Products
Please inspect your order immediately after delivery. If a product is damaged, defective, leaking, expired, or different from the item ordered, contact us within 48 hours of delivery.
Include:
- Order number
- Product name
- Description of the issue
- Clear photographs or an unboxing video
- Photograph of the shipping label
Claims submitted without sufficient evidence may not be accepted.
Returns
For hygiene and safety reasons, opened or used cosmetics, skincare products, hair care products, nail products, salon consumables, and personal-care products cannot be returned.
An unused product may be eligible for return when:
- The wrong product was delivered
- The product was damaged in transit
- The product was defective or expired
- The delivered quantity was incorrect
Approved returns must be sent in their original packaging with labels, seals, accessories, and complimentary items intact.
Refunds
After the returned product is received and inspected, approved refunds will be processed to the original payment method. Bank processing times may vary.
Original delivery fees and return shipping charges are not refundable unless the return resulted from an error by HOB Cosmetics.
Order cancellations are possible only before dispatch. Once dispatched, an order cannot be cancelled.
Contact: [email protected]
Phone: +91 98113 86369